Maryland District: Delivery Operations
We performed a self-initiated audit at the Eastern Shore Processing and Distribution Facility and four delivery units serviced by the P&DF during the week of September 11, 2023. The delivery units included the Cambridge, Easton, and Salisbury Post Offices.
We issued individual reports for the three delivery units and the P&DF we visited. We issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
We identified deficiencies affecting mail delivery, customer service, and property conditions at the delivery units. Specifically, we found deficiencies with all five areas we reviewed for the Easton Post Office, deficiencies with four areas at the Cambridge Post Office, and deficiencies with three areas at the Salisbury Post Office.
Controls Reviewed |
Deficiencies Identified – Yes or No |
||
---|---|---|---|
Cambridge Post Office | Easton Post Office | Salisbury Post Office | |
Delayed Mail |
No |
Yes |
Yes |
Package Scanning |
Yes |
Yes |
Yes |
Arrow Keys |
Yes |
Yes |
No |
Carrier Complement & Timekeeping |
Yes |
Yes |
No |
Property Conditions |
Yes |
Yes |
Yes |
We identified deficiencies in two of the five areas we reviewed that affected the efficiency of operations at the Eastern Shore P&DF. We also identified issues related to safety and security:
Audit Area |
Issues Identified | |
---|---|---|
Yes | No | |
Clearance Times |
|
X |
Delayed Mail |
X |
|
Late, Canceled, and Extra Outbound Trips |
|
X |
Scan Compliance |
|
X |
Registry Cage |
X |
|
Other Issues |
X |
|